Shipping Policy

Pawzoria is committed to providing customers with a reliable, efficient, and transparent shipping experience. Every order is prepared and dispatched with care to help ensure that your products arrive at the designated delivery address in suitable condition and within the estimated delivery timeframe.

This Shipping Policy explains our order-processing schedule, shipping charges, estimated delivery periods, tracking procedures, customs responsibilities, and the steps customers should follow if a shipment is damaged, missing, or marked as delivered but cannot be found.

1. Order Preparation and Processing

Orders are generally reviewed, prepared, and processed within 2 business days after an order confirmation has been issued.

Business days do not include Saturdays, Sundays, or public holidays.

Once your package has been handed over to the shipping carrier, Pawzoria will send a dispatch confirmation to the email address connected with your order. This message will include available tracking details so you can monitor the progress of your shipment.

2. Delivery Charges and Free Shipping

Shipping charges are calculated according to the total value of the order.

Standard Delivery Fee

Orders that do not qualify for free shipping will be charged a fixed standard delivery fee of $5.99. The applicable shipping charge will be displayed during checkout before payment is completed.

Complimentary Standard Shipping

Pawzoria provides free standard shipping on orders with a total value above $45.98.

Any discounts, promotional offers, or other adjustments applied to the order may affect whether the free-shipping threshold is reached.

3. Estimated Delivery Timeframes

To help maintain product availability and efficient order fulfillment, orders may be shipped from one of our regional distribution facilities.

Estimated delivery times are as follows:

• United States: 7–12 business days

• Canada, United Kingdom, and Europe: 7–15 business days

• Australia, New Zealand, and Asia: 8–15 business days

These delivery periods are estimates only and do not represent guaranteed arrival dates.

While we make reasonable efforts to support timely delivery, delays may occur because of circumstances outside Pawzoria’s direct control. These may include customs inspections, border processing, carrier disruptions, severe weather conditions, public holidays, transportation delays, or local delivery schedules.

4. Shipment Tracking

After your order has been dispatched, the tracking number will be sent to the email address associated with your purchase.

Customers may follow the delivery progress through our Track Your Order page or by entering the tracking number on the relevant carrier’s website.

Tracking information may not become active immediately after dispatch. Please allow up to 48 hours for the carrier’s system to display updated scans or shipment movement.

5. Import Charges, Customs Duties, and Taxes

International shipments may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges required by the destination country or local authorities.

Pawzoria is not responsible for paying these additional charges.

Any fees assessed during customs clearance, transportation, or after the shipment reaches its destination remain the responsibility of the customer.

Customers are encouraged to review the import requirements of their country or region before completing a purchase.

6. Damaged, Missing, or Stolen Shipments

Customer satisfaction and product safety are important to Pawzoria. Please inspect your package and its contents as soon as delivery has been completed.

Products Damaged During Transit

If an item arrives damaged, please contact our customer support team at support@Pawzoria.com within 72 hours of delivery.

Your message should include:

• The order number

• A clear photograph of the damaged product

• Photographs of the exterior and interior packaging

• A brief description of the damage

After reviewing the information provided, Pawzoria will arrange a free replacement for an item confirmed to have been damaged during transit. Where appropriate, a full refund may be issued instead.

Claims submitted without supporting photographs or after the 72-hour reporting period may be more difficult to verify.

Packages Reported as Delivered

Pawzoria is not responsible for packages that are lost, misplaced, or stolen after the carrier’s tracking information shows the shipment as “Delivered.”

If tracking confirms delivery but the package cannot be located, customers should first:

• Check around the delivery location, including entrances, porches, garages, mail areas, and other secure locations.

• Ask household members, building staff, or nearby neighbors whether they accepted the package.

• Contact the relevant delivery carrier, including USPS, UPS, FedEx, or another assigned carrier, and request an investigation or submit a claim.

Pawzoria will provide available tracking information and reasonable shipment details to assist with the customer’s carrier enquiry.

However, refunds or replacement orders cannot be guaranteed when the carrier confirms that the shipment was successfully delivered to the address entered during checkout.

Customers are responsible for ensuring that all shipping information is complete and accurate before placing an order.

7. Contact and Company Details

Questions regarding delivery, tracking, damaged goods, or this Shipping Policy may be directed to the contact details below.

Brand Name:
Pawzoria

Legal Entity:
OCM Hong Kong Limited

Customer Support Email:
support@Pawzoria.com

Business Address:
19/F, BEVERLY HOUSE, NOS 93-107 LOCKHART ROAD, WAN CHAI, HONG KONG