Shipping Protection & Tipping Policy

At Pawzoria, we strive to make every shopping experience simple, clear, and flexible. During checkout, customers may be given the option to add certain voluntary services to their order based on their individual preferences.

1. Optional Checkout Services

Both Shipping Protection and Tipping are completely optional. These services are not mandatory fees and will only be included in your order if you choose to select them during checkout.

• Shipping Protection: Optional protection designed to provide additional support if your package is lost, damaged, or stolen while in transit.

• Tipping: A voluntary contribution that allows customers to show appreciation for our fulfillment and customer service teams.

Customers are never required to purchase either of these optional services.

2. Shipping Protection Coverage

Customers who choose Shipping Protection may be eligible for coverage in certain shipping-related situations that occur while their order is being transported.

For additional information about qualifying situations, coverage limitations, and exclusions, please review our complete Shipping Protection policy here:

https://Pawzoria.com/products/123123shipping-protection

3. Refunds for Optional Services

If you purchase Shipping Protection or add a Tip during checkout and later decide that you no longer want it, you may request a full refund of the corresponding amount.

Refund requests for these optional charges may be submitted even after your order has already been shipped.

If Shipping Protection or a Tip was selected unintentionally during checkout, you may also contact us to request a full refund of those optional charges. No explanation is required.

4. Contacting Customer Support

If you would like to request a refund for Shipping Protection or a Tip, or have any questions about these optional services, please contact us using the information provided on our Contact Us page.

Email: support@Pawzoria.com

Our customer support team will assist with your request and work to provide a simple and convenient resolution.